Transform your customer support
Deploy AI agents that handle ticket routing, auto-responses, sentiment analysis, and priority detection. Deliver exceptional support at scale while reducing costs by 40%.
Comprehensive Support Automation
Everything you need to deliver exceptional customer support at scale
Live Chat Automation
AI-powered chatbots that handle customer conversations 24/7, deflecting common issues and seamlessly escalating to human agents when needed.
Call Center Integration
Connect with your existing telephony infrastructure for intelligent call routing, whisper coaching, and post-call analysis.
Self-Service Portal
Empower customers to find answers themselves with an AI-powered help center, knowledge base, and interactive guides.
Knowledge Base
Build and maintain a comprehensive knowledge base with AI suggestions for content improvements and gap analysis.
Community Forums
Foster customer peer-to-peer support with integrated community forums moderated by AI for quality assurance.
What you can automate
Empower your support team with AI agents that handle repetitive tasks and deliver instant, accurate responses
AI Ticket Routing
Automatically classify and route support tickets to the right agents or teams using intelligent analysis and machine learning algorithms. Our system learns from historical data to improve routing accuracy over time.
- Smart category classification using NLP
- Multi-language detection and routing
- Skill-based agent matching
- Load balancing across teams
- Custom routing rules engine
- Priority-based queue management
Intelligent Auto-Responses
Provide instant, accurate answers to common questions using your knowledge base and AI-powered response generation. The system learns from successful resolutions to continuously improve response quality.
- Knowledge base integration
- Context-aware responses
- Personalized answers using customer data
- Multi-language support (40+ languages)
- Automatic escalation of complex issues
- Response quality scoring
Sentiment Analysis
Detect customer emotions and urgency in real-time to prioritize tickets and escalate when needed. Our advanced NLP models analyze message tone, word choice, and context to gauge sentiment.
- Emotion detection (frustrated, happy, neutral)
- Urgency scoring algorithm
- SLA risk alerts
- Automatic escalation triggers
- Historical sentiment tracking
- Customer mood analytics dashboard
Priority Detection
Automatically assess ticket severity and business impact to ensure critical issues receive immediate attention. The system considers multiple factors to determine the appropriate priority level.
- Impact assessment algorithms
- VIP customer identification
- Contract-based priority rules
- Business hour weighting
- SLA requirement mapping
- Custom priority criteria
Omnichannel Support
Unified customer experience across all communication channels
Email Support
AI-powered email parsing, intelligent routing, auto-responses, and sentiment-aware replies for high-volume email support operations.
- Intelligent email classification
- Automated response suggestions
- Attachment analysis and processing
- Priority inbox sorting
- Template recommendation engine
- Follow-up reminder automation
Live Chat
Real-time chat support with AI co-pilot suggestions, automated responses, and seamless agent handoff for instant customer assistance.
- AI-powered chatbot conversations
- Co-pilot agent assistance
- Proactive chat invitations
- Canned response suggestions
- File and screen share support
- Chat transcript automation
Phone Support
Intelligent call routing, voicemail analysis, whisper coaching, and post-call summary automation for efficient phone support.
- IVR with natural language understanding
- Intelligent call routing
- Real-time whisper coaching
- Voicemail transcription
- Post-call summary generation
- Call quality analytics
Social Media
Monitor, engage, and resolve customer issues across social media platforms with unified social support management.
- Multi-platform monitoring
- Sentiment tracking across channels
- Automated response templates
- Escalation workflows
- Social media analytics
- Influencer management
Messaging Apps
Support customers through WhatsApp, Facebook Messenger, SMS, and other messaging platforms with unified inbox management.
- WhatsApp Business integration
- SMS and MMS support
- Messenger API connection
- Rich message templates
- Broadcast campaigns
- Chatbot automation
Web Forms
Smart web forms with auto-fill, validation, and intelligent submission routing for efficient support request handling.
- Smart form pre-fill
- Intelligent field suggestions
- Automatic ticket creation
- Custom form builder
- Submission analytics
- Drop-off recovery
Powerful Analytics Dashboard
Gain deep insights into your support operations with real-time analytics and custom reporting
SLA Monitoring & Customer Satisfaction Tracking
Stay on top of your service level agreements with real-time monitoring and automated alerts. Track customer satisfaction trends and identify areas for improvement.
- Real-time SLA countdown timers with visual indicators
- Automated escalation when SLA is at risk
- CSAT and NPS score tracking with trends
- Customizable dashboards and automated reports
- Customer effort score (CES) measurement
- Feedback collection at multiple touchpoints
Self-Service Portal
Empower customers to find answers independently with an AI-powered help center
AI-Powered Search
Intelligent search that understands context and natural language queries
Interactive Guides
Step-by-step tutorials with conditional logic based on user responses
Knowledge Base
Comprehensive articles, FAQs, and documentation with AI suggestions
Community Forums
Peer-to-peer support moderated by AI for quality assurance
Resetting Your Password
98% matchAccount
Two-Factor Authentication Setup
85% matchSecurity
Managing Account Settings
72% matchAccount
Seamless Integrations
Connect with your existing tools for a unified support experience
Zendesk
Leading customer service platform
- Two-way ticket sync
- Real-time agent presence
- Custom field mapping
- Automated workflows
- Reporting integration
Salesforce
Enterprise CRM platform
- Service Cloud integration
- Case management sync
- Customer 360 view
- Omnichannel routing
- Einstein AI features
Intercom
Customer messaging platform
- Live chat integration
- Bot workflow sync
- User data sharing
- Conversation routing
- Campaign management
Proven ROI
See the measurable impact of AI-powered customer support
How it works
Get started in minutes with our four-step process
Connect Your Channels
Integrate with your existing support channels including email, chat, phone, and social media in minutes using our pre-built connectors.
Configure Knowledge Base
Upload your documentation, FAQs, and support articles. Our AI learns from your content to provide accurate answers and identify content gaps.
Deploy AI Agents
Launch AI support agents that work 24/7 to handle inquiries, provide answers, and escalate complex issues to your human team.
Monitor & Optimize
Track performance with real-time dashboards, identify optimization opportunities, and continuously improve your support operations.
Success Stories
See how leading companies transform their customer support
TechFlow SaaS
B2B SaaS
Challenge
TechFlow was struggling with a 40% increase in support tickets while maintaining response time SLAs. Their team was overwhelmed and customer satisfaction was dropping.
Solution
Implemented Kro routing, automated responsesvos AI-powered ticket for common issues, and sentiment analysis for priority detection. The integration with their existing Zendesk setup took less than a week.
Results
- 65% reduction in average response time
- 70% of tickets resolved automatically
- CSAT score increased from 4.1 to 4.8
- Support team capacity increased by 3x
GlobalServe
E-commerce
Challenge
GlobalServe faced challenges with multi-language support across 12 countries. They needed a solution that could handle diverse customer bases while maintaining consistent service quality.
Solution
Deployed Krovos with multi-language NLP capabilities, integrated with their Salesforce CRM, and implemented AI-powered live chat with automated responses in 8 languages.
Results
- Support coverage in 12 languages
- 45% reduction in support costs
- Customer satisfaction up 35%
- First contact resolution at 78%
CloudScale Inc
Cloud Infrastructure
Challenge
CloudScale needed enterprise-grade support automation that could handle critical technical issues from enterprise customers while maintaining strict SLA requirements.
Solution
Implemented Krovos with priority detection, SLA monitoring, VIP customer routing, and deep integration with their internal systems. Added custom escalation workflows for critical issues.
Results
- 99.9% SLA compliance achieved
- Critical issues resolved 2x faster
- Enterprise NPS up 28 points
- Support ticket backlog eliminated
Trusted by leading enterprises
Seamlessly integrates with your existing support stack
Loved by support teams
See how leading companies transform their customer support
“Krovos transformed our support operations. Our response time dropped by 65% and customer satisfaction increased to 4.8 stars. The AI routing is incredibly accurate.”
“We automated 70% of incoming tickets with intelligent auto-responses. Our support team now focuses on complex issues that truly need human expertise.”
“The sentiment analysis feature is a game-changer. We can now identify frustrated customers instantly and prioritize their issues before they escalate.”
Frequently Asked Questions
Everything you need to know about Krovos customer support
Ready to transform your customer support?
Join thousands of support teams who have automated their operations and increased customer satisfaction by 40%.
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